Frequently Asked Questions
Everything you need to know about our artisanal Italian footwear and services.
Where are Fratelli Rossetti products manufactured?
All Fratelli Rossetti footwear and accessories are proudly handcrafted in Italy, specifically in our historical workshop in Parabiago, near Milan, ensuring the highest standards of artisanal quality.
What shipping methods are available and how long does delivery take?
We offer worldwide express shipping via premium couriers. Domestic orders in Italy typically arrive within 1-2 business days, while international shipments generally take 3-5 business days depending on the destination.
What is your return policy?
You may return any unworn items within 14 days of delivery. Products must be in their original packaging with all security tags attached. Please use our online portal to initiate a return request.
How can I ensure I select the correct shoe size?
We provide a detailed size guide on every product page that compares Italian, UK, and US sizing. Since our shoes are handcrafted, we generally recommend choosing your standard size, but specific fit notes are provided for each model.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. In certain regions, we also offer deferred payment options through Klarna.
How should I care for my leather shoes?
To preserve the longevity of your shoes, we recommend using a soft cloth for cleaning, applying high-quality neutral creams, and using cedar shoe trees to maintain their shape and absorb moisture.